POLICIES/HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Wilson Lake Inn since 2004. These Hotel Policies are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policies, terms and conditions, and procedures. These Hotel Policies are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Wilson Lake Inn and the guest. Our Hotel Policies may change from time to time, so please check back often.
100% SMOKE-FREE
Wilson Lake Inn has been 100% Smoke-Free since 2008. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other plant-based essential oils or synthetic products in our facility.
Candles, Incense, Essential Oils: Candles, incense, essential oils (diffusing, vaporizing etc.) are prohibited. These items and activities will be treated as smoking. A $300 restoration fee will be charge to the guest and the guest may be evicted with no refunds.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS: The safety of our guests, staff, and this facility is extremely important to us.
Preparation of food in guest rooms by any type of cooking appliances is prohibited. Cooking is allowed in all our Studios and Suites which are equipped with a full kitchen. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking.
A microwave is available 24 hours for all registered guests to use in outer lobby area. A variety of tea and hot chocolate is also available twenty-four (24) hours in the outer lobby area.
NO PETS - No pets allowed on the premises or in any Guest Room, Studio or Suite.
SERVICE ANIMALS - Service animals may not be left unattended in Guest Rooms at any time.
GUARANTEED RESERVATIONS: All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express, and Discover Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. A confirmation email will be sent to you. Reservations must be cancelled forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. Wilson Lake Inn is not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME: 3:00 p.m.
EARLY CHECK-IN/PRE-REGISTRATION: Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations, request early check in availability and complete a credit card authorization form prior to your arrival (207-645-3721)
CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age to check in at Wilson Lake Inn. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
PRE-AUTHORIZATION AT CHECK-IN: We require pre-authorized of credit cards/debit cards at check-in. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
GUEST REGISTRATION: We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME: Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.
CHECK-OUT PROCEDURE: Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
EARLY DEPARTURE: There are no refunds for early departure.
SPECIAL REQUESTS: We will make every effort to honor special requests such as a specific floor or room type, microwaves etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
MICROWAVE/REFRIGERATOR: Preparation of food in guest rooms by any type of cooking appliances is prohibited. Use of the lobby area microwave is provided to all registered guests 24 hours a day. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option. Microwaving your fresh caught fish will be an issue. All guest rooms have a refrigerator.
PAYMENT: All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash. Checks and foreign currency not accepted.
- Extended stay discounted rates must be paid in advance whether a weekly or monthly discounted rate.
CHECKS AND CHECK CASHING: We do not accept checks. We do not provide check cashing services.
DEBIT CARD/CREDIT CARD HOLDERS: Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will “HOLD” the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. Wilson Lake Inn has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card.
DEPOSITS AND GUARANTEES: There is no deposit required to make an individual room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES: Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES: Please contact Wilson Lake Inn and Suites at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. The front desk is open 7AM – 10PM daily, (207) 645-3721. We must receive the information by email, sent to (info@wilsonlakeinn.com) and process the approval for your reservations prior to the guest’s arrival.
GIFT CERTIFICATES & PREPAID BOOKINGS: Please contact the hotel directly to purchase or redeem gift certificates (207) 645-3721. Gift certificates must be presented at time of check in. Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card Authorization form to be completed and faxed to the hotel (207) 645-4686. This form is available by calling the hotel directly (207) 645-3721.
TAX EXEMPT GUESTS: If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made.
RATES: Room Rates are based on double occupancy [2 adults] with exception of our Suites, which are based on [4] adults and are subject to availability. All our rates do not include 9% Maine State Lodging Tax or gratuity. Additional persons are $15.00 per night. All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on the Wilson Lake Inn website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.
RIGHT TO REFUSE SERVICE: Wilson Lake Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Wilson Lake Inn has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Maine and the owners for the operation and management of the motel. Wilson Lake Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Wilson Lake Inn for the operation and management of our motel.
QUIET HOURS: 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly.
VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including the dock area, kayaks, boats or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.
DISCOUNTS: We do not offer discounted room rates for participation or employment in organizations such as AAA, AARP, government employees, etc.
CANCELLATION: Wilson Lake Inn is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
GROUP RESERVATIONS: Large group/Block reservations must be cancelled six (6) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
STAFF AND ACCESS TO ROOMS: To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policies. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
CHILDREN: Well behaved children of all ages are welcomed. Children aged 17 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
MAXIMUM OCCUPANCY: Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 4, King or Single Queen room - maximum occupancy is 2, Second floor Suite maximum occupancy is 6, First Floor Suite maximum occupancy is 8. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
ROOM KEYS: Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.
HOUSEKEEPING/ROOM INSPECTION: Housekeeping is provided daily between the hours of 8 a.m.- 2 p.m. to clean and ensure the maintenance of our rooms.
As our motor inn is a 100 % NON-SMOKING motel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
HOUSEKEEPING/ROOM CLEANING/LINEN CHANGING: Your comfort is very important to us. For guests staying multiples nights and/or extended stays - housekeeping and room cleaning is done every day to ensure and maintain the cleanliness of our guest rooms. During an extended stay over [7] nights - bed linens and towels are changed on a weekly schedule. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY: Wilson Lake Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (207) 645-3721 and we will try to assist you in locating your lost item.
FOUND ITEMS: Wilson Lake Inn is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for one year. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
RETURNS: We would be happy to return your lost item(s) to you by United States Postal Service. Sorry, no UPS or FED EX deliveries. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. Wilson Lake Inn is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.
UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Wilson Lake Inn.
ALCOHOL POLICY: Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.
FIREARMS AND WEAPONS: The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. We recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Wilson Lake Inn is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
- Guests must abide by all Federal, State, and local laws.
- Firearm and weapons must be appropriately registered.
- Firearms must be unloaded
- No cleaning of firearms is permitted on hotel premises.
Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
No firearms or weapons in the lobby areas or on the grounds.
Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the Wilton Police Department if we are unable to contact the owner. Questions concerning these policies or its implementation may be addressed to the hotel owners directly (207)-645-3721.
BICYCLES/HOVER BOARDS/ROLLER BLADES: Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our garage. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
IN CASE OF EMERGENCY OR FIRE: Please dial “0” to notify Front Desk in the event of a fire or other emergency.
NO IN-ROOM PARTY: Wilson Lake Inn enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund.
FREE INTERNET/Wi-Fi ACCESS: Access to our free internet is for our registered guests. The login can be found in the Guest Service Directory in each guest room. The motel Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. Wilson Lake Inn assumes no liability for guest use.
ENFORCEMENT: All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Wilson Lake Inn for safety of all guests, staff, owners, property, and the operation and management of the motel will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.
TERMS & CONDITIONS: Wilson Lake Inn makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Wilson Lake Inn does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.